Dear all, i'm using the GenericTicketConnector.yml (*), i don't have any problem to connect to otrs with local users; but in one box i'm using LDAP and I can't generate ticket due a authentication problem.

I tried using flat AD user name, name@domain, etc.

Any information will be appreciated !

PS: webservice response detail:

ErrorCode => TicketCreate.InvalidParameter

ErrorMessage => TicketCreate: Ticket-> CustomerUser parameter is invalid!

(*)GenericTicketConnector.yml: http://otrs.github.io/doc/manual/admin/3.1/de/html/genericinterface-connectors.html