Re: [dev] available ticket states for forward actions

10 Feb 2006

      Hi Stéphane,

Stéphane Martin schrieb:
...
when selecting the contents of an existing ticket I have three options for
the topic. Forward, Bounce and divide. I would like to set the default state
for forward actions to open. Unfortunately I cannot set the default state
via Sysconfig in Ticket -> Frontend::Agent::Ticket::ViewForward. In Ticket
-> Frontend::Agent::Ticket::ViewBounce it is possible to set the default
state. Is that a bug or a feature? :-)
It's a missing feature in OTRS 2.0.

It's now in CVS head and is coming in OTRS 2.1.
...
Stéphane Martin
Martin Edenhofer

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