25 Sep
2012
25 Sep
'12
9:43 a.m.
Hi guys, I need to implement the creation of tickets between two different systems OTRS and I want try to use the functionality of Web Services in the release 3.1(Ticket:Create). The logic flow should be as follows: 1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a selected queue. 2. The same ticket must be created on the OTRS_2 on a specific and defined queue 3. The same flow from OTRS_2 to OTRS_1 Do you have any reference to examples of use and implementation of this or other type the Web Services in OTRS. Thanks Rocco