Hi Rocco,
You might want to take a look at this Feature Add-On. It does actually
multiple different things, one is the possibility to restrict the CI's
visible via AgentTicketPhone.
http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons...
--
Mike
On Mon, Feb 11, 2013 at 12:25 PM, Rocco Tocci
Hi guys, do you know if there are some ad hoc developments that allow you to create a ticket from a previously identified asset in the CMDB. Let me explain: 1. I do a search of the CMDB (es. by serial number) and this asset is associated with a customer. 2 I would like to go into the phone ticket creation form having already filled the client and the link with the asset.
thanks Rocco
-- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483
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