Re: [dev] ticket search by dynamic field

7 Sep 2012


      Hi Flavio, 

The bug was solved since OTRS 3.1.9, so I will recommend you to update to OTRS 3.1.10 (for security reasons)

http://bugs.otrs.org/show_bug.cgi?id=8360

((enjoy))

Carlos Rodríguez


On Sep 6, 2012, at 6:04 PM, Flavio Mattos  wrote:
...
Hi Carlos! 
I' m using version 3.1.8
Thanks
On Thu, Sep 6, 2012 at 11:22 AM, Carlos Rodríguez  wrote:
Hi Flavio,
I remember there is a bug in the GI search regarding DynamicFields, what version of OTRS are you using?
Please update to latest.
((enjoy))
Carlos Rodríguez
On Sep 6, 2012, at 1:12 PM, Flavio Mattos  wrote:
...
Hey! 
I've been trying to use the generic interface to search tickets by a dynamic field. I'm using java client.
It seems to be correct accordingly with the documentation. The problem is, the search is returning all tickets instead of just
return the field XYZ = 'test'
is it a bug? What am I doing wrong?
Thanks
Incoming data before mapping (2012-09-06 10:52:16, debug)
$VAR1 = {
  'DynamicField_XYZ' => {
    'Equals' => 'test'
  },
  'Password' => 'root',
  'UserLogin' => 'root@localhost'
};
Incoming data after mapping (2012-09-06 10:52:16, debug)
$VAR1 = {
  'DynamicField_XYZ' => {
    'Equals' => 'test'
  },
  'Password' => 'root',
  'UserLogin' => 'root@localhost'
};
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