Hi Rocci, this is not a standard feature. More multi-tenancy in OTRS would be great though.
The only current framework possibility you'd have is to restrict access based on CMDB classes.
--
Michiel


On Mon, Jul 28, 2014 at 2:10 PM, Rocco Tocci <rocco.tocci@tbsit.com> wrote:
Good day to all,
Are you aware if there are any plugins or extensions, eventually also for a fee, that allow to authorize the view of the CMDB for Agents?
In this particular case I need to profile the agents according to the Configuration Item associated with a Customer Company.
For example, "Agent1" is enabled in RW only on CI associated with the "CustomerCompany1" and not on the CIs associated with other CustomerCompany

Thanks
Rocco Tocci


---
Questa e-mail è priva di virus e malware perché è attiva la protezione avast! Antivirus.
http://www.avast.com

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev