Hi Bryan, that's not true. OTRS developers are interested to work with people who are experiencing problems. The problem of this bug (#1351) it that Bodo can't reproduce this on different systems. :-( And if there is no bug to reproduce, then the developer can't fix it. If you or somebody else have any idea how to reproduce it, let me know. Bryan, many thanks for your help! -Martin (Edenhofer) Bryan Fullerton schrieb:
Based on my recent experience with trying to get help with bug 1351 (http://bugs.otrs.org/show_bug.cgi?id=1351) it would appear that OTRS developers are no longer interested in working with people who are experiencing problems.
Given the amount of time I've put into troubleshooting, supporting, and advocating for this project over the years I find this attitude extremely disappointing.
If anyone has any recommendations for other open source ticket systems to look at (not RT), please send me private email.
Thanks, Bryan _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev