Hi Robert, Robert Kehl wrote:
OTRS (v. 1.3.2) has the issue to lowercases CustomerIDs and CustomerUserIDs before assigning them to a ticket, if one of them is read from LDAP and bears uppercase letters. This leads to the ticket history search not matching and the history not being found.
I wrote a little patch which can be found on http://wiki.robertkehl.de/index.pl?PatchCorrectCustomerUserLDAP to corrects this. Additionally, I entered this is as bug #602: http://bugs.otrs.org/show_bug.cgi?id=602
Thanks for the bug report. But it's wanted. So CustomerID AA should not be different to aa. So in case you use email addresses as customer id, robert@kehl.de should be se same as Robert@Kehl.DE. This is the reason why we convert all customer ids with lc(). PS: I can't follow your problem. Where is a "ticket history search" function?
Robert Kehl
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