Hello Robert, As far as I can see in v1.3 you can add a response from the FAQ section (not only the prepared responses), but there is no way to combine 2 answers from FAQ (only one FAQ + one response) . I think this would be a great feature. Cheers, Daniel Wednesday, July 7, 2004, 8:00:52 PM, you wrote: Robert> Hello, Robert> what do you think about adding answer "snipplets" to the compose form ? Robert> With the answers section right now its difficult to respond to many Robert> different questions in one mail. It's hard to prepare a mail with Robert> answers that fits to such a mail. The feature of having a selection box Robert> with an "add" button, which adds the content of the prepared answer to Robert> the composed message at the location the cursor is at would help here. Robert> What do other think about this feature or this is even a planned feature ? Robert> Thank you, Robert> Robert Heinzmann Robert> _______________________________________________ Robert> OTRS mailing list: dev - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/dev Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.