Hi! Our OTRS 1.3.2 installation runnig on Oracle is using UTF-8 as default charset, since our customer has users from several different charsets (and countries). :) We've had some problems with sending Email in UTF-8. When the characters in the email were translatable to latin-1 (or perhaps latin-15 - didn't test with €), the body of the email came through as latin-1, even though the headers insisted it was UTF-8. When the email contained characters that wouldn't translate to latin-1 (greek, chinese, czech...) it would croak with the message: Wide character in syswrite at /usr/lib/perl5/5.8.3/Net/Cmd.pm line 430.! I tried forcing it to use quoted printable, but that only seemed to move the problem: Wide character in subroutine entry at /home/virtual-http/www.elkjop.int/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm line 74.! After a bit of digging around, Googling, and doing semi-random changes here and there, I stumbled over the Encode module, and the attached patch seems to fix our problem: I don't know if anyone else has this problem as well, or if it's our somewhat non-standard Oracle setup which is causing it, but if anyone else is seeing the same problem, it might be worth a shot. (Some of the changes in the patch is a bit unrelated to this problem, though. The "'" in the comment had to go because it messed up my editors Perl mode, and it seemed like a good idea to use the default charset as default. The most interesting bit is at the bottom.) Regards, -- Kristoffer.