I posted this to the OTRS user list initially, but maybe the dev list is a better fit.<br><br>I&#39;m planning to customize our ticket escalation criteria a bit.   This sysconfig setting looks like exactly what I want. 
                        <h3>
                            <input value="1" name="Ticket::CustomModule###001-CustomModuleItemActive" type="checkbox">

                            <label>Ticket::CustomModule###001-CustomModule</label></h3><span class="HOEnZb"><font color="#888888"><p><span style="color:rgb(0,0,0)">I&#39;m trying to adapt some of examples here, but my code is being bypassed (though I see the setting in sysconfig).  Does anybody have a working example?<br>
</span></p><p><span style="color:rgb(0,0,0)"><a href="http://doc.otrs.org/developer/3.0/en/html/how-to-extend.html">http://doc.otrs.org/developer/3.0/en/html/how-to-extend.html</a></span></p><p><span style="color:rgb(0,0,0)"></span></p>
<p>Hugh</p></font></span><br>