On Nov 8, 2007, at 3:32 AM, Jo Rhett wrote:
What if I really wanted it to create a ticket, is there a way to do that? (without prompting the user...)
On Nov 8, 2007, at 2:21 AM, Martin Edenhofer wrote:
For a direct ticket creation you need to add more http-from attributes. The easiest way to find this out is to temporally move from "post" to "get" method in the AgentTicketEmail.dtl and submit something on the frontend. Then you will see all attributes (for example i guess StateID, PrirorityID, ... is missing).
I had tried this originally, using all of the supplied input and was getting the error I mentioned above (need TicketID). I had actually used View Source and copied all of the form, etc. FYI: I found another problem. I am submitting multiple CC fields, but only one is being put into the CC line of the displayed page. Is there any way to submit multiple discrete entities? Building the CC line into a single form field would be challenging at best. -- Jo Rhett senior geek Silicon Valley Colocation Support Phone: 408-400-0550