Re: [dev] Stoping of Ticket age when status is closed

Hi Veena, vee na schrieb:

One of my clients wants me to stop the aging process of a ticket when it is closed. Can any body of you point me to the code where I can modify to get the requirement fulfilled.

Any inputs regarding the matter will be a welcome.

Per default the age of a ticket is now()-create_time(). Done in Kernel/System/Ticket.pm -> TicketGet() and Kernel/System/Ticket/Article.pm -> ArticleGet(). You need to look there to change it.

Regards: Veena. A

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