Hi All I like to suggest the use of ePub format for all otrs documentation in addition to pdf and html format. ePub is an open standard for electronic publications, mobile devices like Apple (iPod, iPad, iPhone), Android based phones, and other electronic book readers can read ePub ebooks. From DocBook XLS 1.74.1 ePub is supported as a DocBook output format, so maybe is not so hard to implement it With the next release of MyOTRS, The iPhone App many "iUsers" will be very glad to have otrs documentation in their mobile device. For more information about ePub please click on the following links http://en.wikipedia.org/wiki/EPUB http://www.idpf.org/ -- Carlos Fernando Rodríguez Hdz. Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3862 (Dial thru) I: www.otrs.com/ GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide!