Stefan Tröndle / EDV:Systemhaus Tröndle schrieb:
Hello Bodo,
by doing some research on my own in the last days I've stumbled over another problem. All the RSS-readers I have tested are caching the news topics. When a ticket is closed, and the ticket is no longer listed in the rss-feed, the entry in the RSS-reader persists and is not deleted.
That's no good in deed. What about changed entries? Are they refreshed, or are the changes ignored as well? This way it may be possible to list closed tickets as closed for some time and the remove them. At least the RSS reader would have them as closed in it's cache and not show open tickets...
I have been accessing the OTRS-database via a PERL-SOAP-Access-Script and created the feed with XML::RSS. Authentication was no issue with our installation as it is installed on an internal server with 3 agents who do have access to all queues.
Yeah, but in the general case you may also have agents or customer connecting over untrusted routes... BB