Hi Volker, Volker Maibaum wrote:
we are using nagios for system monitoring in our company. As we also use OTRS, I thought it would be a nice thing to make the tools work together. Two perl-scripts and a bit of configuration was all that was needed. [...]
I saw your scripts. Excelent! :)
I tried to make the scripts as independent of the OTRS-version as possible, but as I use a modified copy of the GenericAgent.pl there is problably the need to do some minor adjustments to this perl-script when using a different version of OTRS than 1.2.2.
Is there a way to create dynamic jobs (created from commandline parameters) for GenericAgent? Then i could make it completely independend from the OTRS Version.
No, this is not possible. But I do have a other idea. IMO it would be better to create a postmaster filter module to do also monitoring followup actions. This means no ssh is used, just email. So Nagios send also followup messages and the postmaster filter will do the e. g. close action. I started to write the filter. Can you send me examples how to execute otrs_ticket_handler.pl to send ne problems and solved emails? So I can test the postmaster filter if it's working. Thanks for your help! :)
Is there a place on the otrs-page where people can make there code available to others? I saw that the wiki was closed...
Yes. http://faq.otrs.org/. But you need to send the infos to us and we will add it. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!