Hello, Recently I had this problem with Hello World example and a solved it by adding this code to AgentHelloWorld.pd (in your case before line 29.) for ( qw(ParamObject DBObject, TicketObject LayoutObject LogObject QueueObject ConfigObject EncodeObject MainObject) ) { $Self->{$_} = $Param{$_} || dio "Got no $_"; } Best regards Stevan On 24.1.2010 16:27, valerio cacciatore wrote:
Hello Community, I'm new with OTRS but I find it great. I was trying to setup my first module but I have some problems.
It is not clear to me if I have to create new directories for the developed modules or I can use the dir already present. Can someone give me a first help? Moreover I tried to create the files in already existing directories and I was successfully to have the new module in my control board but I have this error code:
Software error:
Can't call method"FatalError" on an undefined value at ../..//Kernel/Modules/AgentHelloWorld.pm line 29.
For help, please send mail to the webmaster (webmaster@localhost mailto:webmaster@localhost), giving this error message and the time and date of the error.
Thanks for support,
Valerio