Hi Thomas, please see the HTML developer manual on doc.otrs.org (this also has infos about package building) and the API reference on dev.otrs.org. This should definitely be implemented as a package, without changing any of the core OTRS files. Good luck! :D mg Am 18.08.10 16:35, schrieb Thomas Kaltenbrunner:
Hello,
before I get lost in the source, it would help if I could get some basic infos. Can somebody give me a very short intro to the architecture of otrs 3?
I want to add a new ticket function - something like "Send summary of ticket". Can/Should this be implemented as a package?
Is there somewhere a discription how to create a package?
Thanks Thomas Kaltenbrunner
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