Hallo. I can absolute acknowledge this :-) In the last weeks there was a very high activity in bugtracker and cvs. Many of the old bugs was reviewed, assigned or even fixed. I was very happy to see thate somebody takes care about the hole bugtracker. Thanks for this Bodo! -- Mit freundlichen Grüßen André Bauer System: Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.1.6 ============================================ BB> Hi, BB> as I am the reason for the excitement I'd like to apologize to Bryan and BB> give some background to the recent activity in Bugzilla. BB> First of all I'm sorry for not giving enough attention to your problem BB> Bryan. I truly tried to reproduce your problem (even attached a BB> screen-shot of my working setup) but didn't get to the bug. We'll BB> revisit this bug and will get to the root of the problem, promised. BB> Then I'd like to give some feedback to the generally bad state of many BB> Bugzilla entries. It is true that in the past many of the reported bugs BB> didn't get the attention they deserved. I found plenty examples of bugs BB> that never received any answer, or ended in the middle of a thread BB> without providing a solution. Thanks to all of you who still reported BB> bugs. I'm not sure if I would have had the patience that many of you BB> demonstrated. BB> But this is about to change. I made it my personal objective to improve BB> the way how ((otrs)) treats Bugzilla entries and to get an answer to BB> every filed bug within reasonable time. You may not get solution, but at BB> least some feedback should be given within a couple of days to let you BB> know that we got your feedback and are going to address the issue (if we BB> can reproduce it and agree that there in deed is a problem...). BB> We're not quite there yet, but we are making good progress to reach this BB> target. To get there we first needed to weed out old bug reports. Many BB> bugs are solved in newer releases, but were still open. Another big BB> group of reports existed where the reporter didn't follow up on BB> questions we had in order to reproduce the issue. Many bugs were not BB> bugs at all but support requests or sometimes not related to OTRS at all BB> but general Apache/Linux issues. So I went through all reports, tried BB> to answer as many of them as possible readjusted severity etc. In order BB> to use Bugzilla as a productive tool we need to be able to see and focus BB> on real issues. That's why we closed many of the old reports. BB> Maybe I was too agressive closing some of them like in Bryan's case. For BB> this I apologize and promise to improve in the future. BB> But be assured that in no way is it my or any ((otrs)) employees BB> intention to alienate our user community or to discourage anyone form BB> filing bug reports. Quite the opposite is true. The intention of the BB> 'big Bugzilla clean-up' is to get to a new start, to refocus on fixing BB> bugs and to improve our code quality. BB> Your help is appreciated and we don't want to loose a single member of BB> the OTRS community. Please keep up your great work and help us to make BB> OTRS a success. BB> BB