Hi Roger, thanks for your reply! that helps us very much! regards tobias -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of Roger Meier Sent: Wednesday, December 17, 2003 4:46 PM To: Development community of OTRS Subject: Re: [dev] Re: [otrs] customer user<->group management Hi Tobias I made a workaround, by changing the Type of "user_id" in the "group_customer_user" table to varchar(20), because i see that otrs wan't to insert the CustomerKey. That Key is on our otrs system the loginname, because no other no other definitions works, i don't know why. but with that change it works. I hope i could help you. Roger TK wrote:
Hi Roger,
we encountered the same problem while updating our system. Do you solved it, yet? The user_id in group_customer_user is still 0, even in the latest CVS. We also get the error "Access denied", when a customer tries to create a ticket.
Thanks in advance!
Tobias
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