-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Dirk,
So I updated the AgentTicketClose.dtl file like this:
<tr>
<td colspan="2" class="contentkey">Variable 1:</td>
<td class="contentvalue"><input type="text" name="Variable 1" size="3"></td>
</tr>
Now I must handle these Variable 1.
When the button “close” is pressed, these variable should be saved into my Database into an extra table with the ticket id.
basically there are three steps of implementation: (1) you need a core module e.g. Kernel::System::SpecialTable :) for accessing the new db-table, this object need to be instantiated in the module which is used by the close-form. (2) furthermore you need a modified Kernel::Module::AgentTicketClose (I'd recommend to write a new one and disable the original module via the sysconfig). In this module you access your form fields an pass them to the Kernel::System::SpecialTable-object which writes them to the db. (3) the frontend (dtl) needs to be extended - this is the part you've already done :) This should be enough for writing these values. But there might be desires to read (or even modify) them. To do this you need to extend the corresponding frontend module and it's dtls - or create a new one. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHil8avXo8m5PgoXQRAnu6AJ9dX52AkAdwWVKEoqeH+DmUGlTvwQCeInd9 eEQv1N4qIzAsVxDCef5eq38= =+wdQ -----END PGP SIGNATURE-----