Привет Илья,
The tidiest way of implementing this would be to develop a custom
Postmaster module, see the Developer documentation.
http://doc.otrs.org/developer/2.4/en/html/x576.html#ticket-postmaster-module
This way your code will run just when the emails are fetched and
processed. You can then also modify the email if needed to add any
results to it.
Желаю всего хорошего.
--
Michiel Beijen
R&D
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2010/2/18 Илья Чесноков
Hello.
Where can i put a piece of code, which will parse incoming messages, extract login and password from them and add Customer User in OTRS? I mean, what is the best way - do i need to write a plugin or modify existing script, or something similar? -- Ilya Chesnokov
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