Hi All,

I tried to combine AgentTicketPhone (the form after Phone-Ticket clicked) and AdminCustomerUser (Customer -> Create) together. Has anybody done that before?

Few ways in my mind:

1. Combine AdminCustomerUser.pm with AgentTicketPhone.pm as well as AdminCustomerUserForm.dtl with AgentTicketPhone.dtl.
2. Create an iframe or frameset. For iframe it almost the same as 1. For frameset, I have to modify how Phone-Ticket icon link to and handle the event after submission.

Note that in my company’s case, we don’t need the customer self-created tickets.

Will it work? Do I miss anything? Is there any better way to do so?

Thanks a lot.

Ming Xie