Re: [dev] Antw: Dynamic field on customer does not show on Agent ticket overview

It worked. Thank you :) -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Josef1 Penzkofer Sent: jueves, 22 de agosto de 2013 01:47 a.m. To: dev@otrs.org Subject: [dev] Antw: Dynamic field on customer does not show on Agent ticket overview Hi, you have to activate the DynamicField too in SysConfig in section: Subgroup: Frontend::Agent::Ticket::ViewZoom elements: 11 Group: Ticket Element: Ticket::Frontend::AgentTicketZoom###DynamicField Key - Value

DynamicField_Name> - 1

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Guillermo Alberto Rosas Pereira 22.08.2013 00:12 >>> I created a new Ticket Dynamic Field and activated on the customer interface (its a 'date' field). Now, from the agent interface, how does the agent see the value that was introduced on the customer dynamic field?. At first I thought that it would show on the Ticket Information panel on the agent interface, but it doesn't. Am I missing something?

Thanks in advance. _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev