[dev] Antw: Re: Edit internal messages

Hi Renee, I installed this package a couple of days ago on our testmachine. But I think, I can't edit an existing article with this package. Isn't it?

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Renee B 21.11.2017 09:50 >>> Maybe https://opar.perl-services.de/dist/ArticleCopyMoveDelete-5.0.2 fits your needs...

Am 21.11.2017 um 09:38 schrieb Josef Penzkofer:

Hi community,

because of our agents (1st Level-Support) do not work all together at teh same time, I insert another dashlet "Internal Messages". Therefore I copied the functionality of "AgentTicketPhone". This means, all this posted internal messages are tickets.

The mask for posting a message contains only an edit-box for the subject and another for the content. All other fields are prefilled and disabled.

Now I try to add a function to edit a message afterwards it was created.

Here is, what I achieved till now: 1.) File: ArticleEdit.pm Directory: /Kernel/Output/HTML/FilterElementPost

This file provides a button "Edit" into the articlemenu and the corresponding link.

2.) File: AgentArticleEdit.pm Directory: /Custom/Kernel/Modules

Tis file contains the calling function: my $Success = $TicketObject->ArticleUpdate( ArticleID => $GetParam{ArticleID}, UserID => $Self->{UserID}, );

3.) Core-file (Standard Core-File of OTRS) File: Article.pm Directory: /Kernel/System/ticket

This file contains: =item ArticleUpdate() update an article Note: Keys "Body", "Subject", "From", "To", "Cc", "ReplyTo", "ArticleType" and "SenderType" are implemented.

my $Success = $TicketObject->ArticleUpdate( ArticleID => 123, Key => 'Body', Value => 'New Body', UserID => 123, TicketID => 123, );

my $Success = $TicketObject->ArticleUpdate( ArticleID => 123, Key => 'ArticleType', Value => 'email-internal', UserID => 123, TicketID => 123, );

Events: ArticleUpdate

=cut

sub ArticleUpdate { ... }

4.) Output-File for edit-mask A *.tt file, that provides a mask with to editboxes and a button to update the message.

Now, when clicking the button "edit" in a zoomed message (ticket), a new Popup-window appears and I could edit the subject or the content.

But when clicking the button "update", an error-screen appears and the otrs-logfile contains the following error-message: [Error][Kernel::System::Ticket::Article::ArticleUpdate][2074] Need Key!

I know, the Key is needed for the SQL-Statement to update the corresponding field into the database.

How could I set this value for "Key"?

Thanks in advance.

Sepp

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