12 Apr
2008
12 Apr
'08
11:04 a.m.
On 11 Apr 2008, at 23:38, Martin Edenhofer wrote:
For a ticket you need a Queue, Priority, State, Owner, Lock and User (who is creating this ticket).
The first communication part (the first article) need to have TicketID, ArticleType, SenderType, From, Subject, Body, ContentType, HistoryType, HistoryComment and User (who is creating this article).
OK, that's a good start, I can work from there.
I can also offer som help, so just say me or give me an example of you client code and I can add the needed stuff.
I will probably ask for some help, once I have a basic package down, to clean up my code and make it suitable for public consumption ;-) Cheers .... Jonathan.