Hi All, I'm having troubles importing the GenericTicketConnector (FrameworkVersion 3.1.x CVS) in my OTRS 3.3.1 STD implementation.
I didn't have any problems in OTRS 3.3.X, but I can't upgrade my old 3.3.1 in a shot time.
I'm detailing below the import results.
Any idea will be appreciated.
Regards
Luciano Fain
Error MSG:
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Aug 29 12:53:45 2014
Message: YAML Error: Stream does not end with newline character Code: YAML_PARSE_ERR_NO_FINAL_NEWLINE Line: 0
Document: 0 at C:/OTRS/OTRS/Kernel/cpan-lib/YAML/Loader.pm line 38 Traceback (1748): Module: Kernel::Output::HTML::Layout::Error (v1.380) Line: 1146
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.380) Line: 1129 Module: Kernel::Modules::AdminGenericInterfaceWebservice::Run (v1.34) Line: 507
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
GenericTicketConnector.yml:
---
Debugger:
DebugThreshold: debug
TestMode: 0
Description: Ticket Connector Sample
FrameworkVersion: 3.1.x CVS
Provider:
Operation:
SessionCreate:
Description: Creates a Session
MappingInbound: {}
MappingOutbound: {}
Type: Session::SessionCreate
TicketCreate:
Description: Creates a Ticket
MappingInbound: {}
MappingOutbound: {}
Type: Ticket::TicketCreate
TicketUpdate:
Description: Updates a Ticket
MappingInbound: {}
MappingOutbound: {}
Type: Ticket::TicketUpdate
TicketGet:
Description: Retrieve Ticket data
MappingInbound: {}
MappingOutbound: {}
Type: Ticket::TicketGet
TicketSearch:
Description: Search for Tickets
MappingInbound: {}
MappingOutbound: {}
Type: Ticket::TicketSearch
Transport:
Config:
MaxLength: 100000000
NameSpace: http://www.otrs.org/TicketConnector/
Type: HTTP::SOAP
RemoteSystem: ''
Requester:
Transport:
Type: ''