Hi Martin, Martin Edenhofer schrieb:
Hi Markus,
[...]
Is there any possibility to provide a mulit-select-list in the compose view of a ticket to add the files already made accessible for OTRS as an attachment?
Sorry, that's not clear to me. :-) What means "to add the files already made accessible for OTRS"?
Normally I would say. It's not possible.
We are able to upload files which can be assigned to predifined Templates. These files are already accessible for OTRS in my opinion. We want to simplify the way of adding files to newly created tickets. Therefore we don't want to attach locally files, because they have to be downloaded from our fileserver and then uploaded to the OTRS-System to attach them ... We want to be able to manage them, maybe with the Filemanager, and also attach them to newly created empty tickets. Hope this non-native-speakers stammering makes things clearer to you ;-) Thanks for your time Markus Plessing -- -------------------------------------------------------- EMS Dr. Thomas Wuensche Sonnenhang 3 85304 Ilmmuenster, Germany Phone: +49-8441-490260 Fax: +49-8441-81860 email: plessing@ems-wuensche.com Web http://www.ems-wuensche.com (.de) --------------------------------------------------------