Hi Ronaldo, On Apr 16, 2009, at 05:49 , Ronaldo Richieri wrote:
I'm trying to link a FAQ item to a Service.
When an agent choose a Service to a ticket, I'd like to show him one specific faq item to that item. Off course he will be able to search for another faq itens, but I'd like to have one to each service.
I thought that I could use th LinkObject thing, but I didn't find any documentation about that. Do you guys have a tip for me about the LinkObject or other tip about how I should do this connection?
You mean in the ticket create screen, after selecting an service you want an additional FAQ link to find all (or one) FAQ item which is linked to this service? -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman of the Supervisory Board: Burchard Steinbild Executive Board: André Mindermann (CEO), Martin Edenhofer NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/