Hi Simon, Simon A. F. Lund wrote:
I wrote a small function selecting DISTINCT customer_id. It works just fine. I've written a module called "AgentTicketOverView.pm", now i want to replace QueueView as the default view when an Agent logs into OTRS. How? Can this be done by config or can change something simple in Interface.pm or index.pl? I really appreciate the help so far!
Which version? OTRS 2.0: You can use the new SysConfig. Admin-Interface -> Ticket -> Frontend::Agent -> Frontend::CommonParam###Action is set to AgentTicketQueue. Change it with your new default module. OTRS 1.x: You need to edit the file: Kernel/Config/Modules.pm [...] # -- # common needed params # (so you can access this params in Kernel::Modules::* with # $Self->{Key}) # -- $Kernel::Config::Modules::Param = { # param => default value Action => 'AgentQueueView', QueueID => 0, TicketID => '', }; [...]
Simon
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