Hi Marco, does the customer exists in OTRS? To check that, login to the admin interface of OTRS (http://localhost/otrs/index.pl) -> Admin -> Customer user Did you set the "User" and "Password" (please use correct wording, you have used "password") data in your script? In the program you have shown, you just use empty strings. Did you sent the hidden values? This is the form shown in customer.pl <form action="/otrs/customer.pl" method="post" enctype="application/x-www-form-urlencoded" name="login"> <input type="hidden" name="Action" value="Login"/> <input type="hidden" name="RequestedURL" value=""/> <input type="hidden" name="Lang" value="de"/> <input type="hidden" name="TimeOffset" value=""/> <table cellspacing="8" cellpadding="2"> <tr> <td>Benutzername:</td> <td><input type="text" name="User" value="" size="18"/></td> </tr> <tr> <td>Passwort:</td> <td><input type="password" name="Password" size="18"/></td> </tr> </table> <input class="button" type="submit" value="Login" onclick="return submit_form();"/> </form> Here you see at least one parameter that is needed, too: Action. Cheers, Renée marko.bertini@alice.it schrieb:
Hi.I'm Marco from Italy (Tuscany). I'm a novice otrs user and i have a big problem to solve! I've correctly installed OTRS on my local host using database PostgresSQL.
I'm developing a java web site in wich i have insert a simple html form to open ticket. I need to link this form to the open ticket service offered by OTRS to give possibility to the customers to open ticket.
So, i think to use "httpclient lib" in my java application to link my form to OTRS system via httpclient but I've problem in the login-customer phase!
I want to know if it need to change some configuration in OTRS config.pm file or in other files.
This is the code i've used in my java application to try to login the customer in otrs system:
public String execute() throws IOException {
DefaultHttpClient httpclient = new DefaultHttpClient();
// make the initial get to get the JSESSION cookie
HttpGet get = new HttpGet("http://localhost/otrs/customer.pl");
HttpResponse response; response = httpclient.execute(get);
HttpEntity entity; entity = response.getEntity();
System.out.println("Login form get: " + response.getStatusLine());
if (entity != null) entity.consumeContent();
// sezione cookies
System.out.println("Initial set of cookies:");
List<Cookie> cookies = httpclient.getCookieStore().getCookies(); if (cookies.isEmpty()) { System.out.println("None"); } else { for (int i = 0; i < cookies.size(); i++) { System.out.println("- " + cookies.get(i).toString()); } }
// authorize HttpPost post = new HttpPost("http://localhost/otrs/customer.pl");
List <NameValuePair> dati = new ArrayList <NameValuePair>();
dati.add(new BasicNameValuePair("User", " ")); dati.add(new BasicNameValuePair("password", " "));
post.setEntity(new UrlEncodedFormEntity(dati, HTTP.UTF_8));
response = httpclient.execute(post);
entity = response.getEntity(); System.out.println("Double check we've got right page " + EntityUtils.toString(entity)); System.out.println("Login form get: " + response.getStatusLine());
if (entity != null) { entity.consumeContent(); }
System.out.println("Post logon cookies:"); cookies = httpclient.getCookieStore().getCookies(); if (cookies.isEmpty()) { System.out.println("None"); } else { for (int i = 0; i < cookies.size(); i++) { System.out.println("- " + cookies.get(i).toString()); } }
httpclient.getConnectionManager().shutdown();
System.out.println("Username: "+User);
System.out.println("Password: "+password);
return "success";
}
This is output:
[STDOUT] Login form get: HTTP/1.1 200 OK 10:04:38,046 INFO [STDOUT] Post logon cookies: 10:04:38,046 INFO [STDOUT] None 10:04:38,047 INFO [STDOUT] Username: mark 10:04:38,047 INFO [STDOUT] Password : mark
but i can't login in otrs!
Please i need to solve the problem.
thank'you and sorry for my "terrible" english.
Marco
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