Did you disable a ticket state, or can you try rebuilding sysconfig?
On 19 Feb 2010 06:18, "Arpit2 G" wrote:
Hello Everyone,
I have OTRS 2.4.5 on windows 2008 with MSSQL as the DB. I am getting some
SQL error in the log, when i click on Dashboard.
[Fri Feb 19 05:46:49
2010][Error][Kernel::System::Ticket::TicketSearch][4752] [Microsoft][ODBC
SQL Server Driver][SQL Server]Incorrect syntax near ')'. (SQL-42000)
[Microsoft][ODBC SQL Server Driver][SQL Server]Statement(s) could not be
prepared. (SQL-42000), SQL: 'SELECT DISTINCT st.id, st.tn, st.until_time
FROM ticket st, queue sq WHERE sq.id = st.queue_id AND st.ticket_state_id
IN ( ) AND st.ticket_lock_id IN (2) AND st.user_id IN (1) AND
st.ticket_state_id IN (7) AND st.until_time <= 1266554749 ORDER BY
st.until_time DESC'
[Fri Feb 19 05:46:49
2010][Error][Kernel::System::Ticket::TicketSearch][4752] [Microsoft][ODBC
SQL Server Driver][SQL Server]Incorrect syntax near ')'. (SQL-42000)
[Microsoft][ODBC SQL Server Driver][SQL Server]Statement(s) could not be
prepared. (SQL-42000), SQL: 'SELECT DISTINCT count(*) FROM ticket st, queue
sq WHERE sq.id = st.queue_id AND st.ticket_state_id IN ( ) AND
st.ticket_state_id IN (7) AND st.until_time <= 1266554749'
[Fri Feb 19 05:46:49
2010][Error][Kernel::System::Ticket::TicketSearch][4752] [Microsoft][ODBC
SQL Server Driver][SQL Server]Incorrect syntax near ')'. (SQL-42000)
[Microsoft][ODBC SQL Server Driver][SQL Server]Statement(s) could not be
prepared. (SQL-42000), SQL: 'SELECT DISTINCT count(*) FROM ticket st, queue
sq WHERE sq.id = st.queue_id AND st.ticket_state_id IN ( ) AND
st.ticket_lock_id IN (2) AND st.user_id IN (1) AND st.ticket_state_id IN
(7) AND st.until_time <= 1266554749'
[Fri Feb 19 05:46:49
2010][Error][Kernel::System::Ticket::TicketSearch][4752] [Microsoft][ODBC
SQL Server Driver][SQL Server]Incorrect syntax near ')'. (SQL-42000)
[Microsoft][ODBC SQL Server Driver][SQL Server]Statement(s) could not be
prepared. (SQL-42000), SQL: 'SELECT DISTINCT count(*) FROM ticket st, queue
sq WHERE sq.id = st.queue_id AND st.ticket_state_id IN ( ) AND
st.queue_id IN (3, 4, 6, 8, 13, 14, 15, 16, 17, 18, 19, 20, 21, 23, 24, 25,
26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44,
45, 46, 47, 48, 49, 50, 51, 52) AND st.ticket_state_id IN (7) AND
st.until_time <= 1266554749'
[Fri Feb 19 05:46:49
2010][Error][Kernel::System::Ticket::TicketSearch][4752] [Microsoft][ODBC
SQL Server Driver][SQL Server]Incorrect syntax near ')'. (SQL-42000)
[Microsoft][ODBC SQL Server Driver][SQL Server]Statement(s) could not be
prepared. (SQL-42000), SQL: 'SELECT DISTINCT count(*) FROM ticket st, queue
sq WHERE sq.id = st.queue_id AND st.ticket_state_id IN ( ) AND
st.responsible_user_id IN (1) AND st.ticket_state_id IN (7) AND
st.until_time <= 1266554749'
[Fri Feb 19 05:46:49
2010][Error][Kernel::System::Ticket::TicketSearch][4752] [Microsoft][ODBC
SQL Server Driver][SQL Server]Incorrect syntax near ')'. (SQL-42000)
[Microsoft][ODBC SQL Server Driver][SQL Server]Statement(s) could not be
prepared. (SQL-42000), SQL: 'SELECT DISTINCT count(*) FROM ticket st, queue
sq , ticket_watcher tw WHERE sq.id = st.queue_id AND st.id = tw.ticket_id
AND st.ticket_state_id IN ( ) AND tw.user_id IN (1) AND
st.ticket_state_id IN (7) AND st.until_time <= 1266554749'
[Fri Feb 19 05:46:49
2010][Error][Kernel::System::Ticket::TicketSearch][4752] [Microsoft][ODBC
SQL Server Driver][SQL Server]Incorrect syntax near ')'. (SQL-42000)
[Microsoft][ODBC SQL Server Driver][SQL Server]Statement(s) could not be
prepared. (SQL-42000), SQL: 'SELECT DISTINCT st.id, st.tn, st.until_time
FROM ticket st, queue sq WHERE sq.id = st.queue_id AND st.ticket_state_id
IN ( ) AND st.ticket_state_id IN (7) AND st.until_time >= 1266553909
ORDER BY st.until_time ASC'
The reason of this issue as of my understanding is "st.ticket_state_id IN
( )", there is no value in IN( ) but what is the reason behind this, why
this happening, Please guide me.
Thanks & Regards
Arpit Gupta
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