Hi,

I upgrade to OTRS 3.3.8 and configure with ITSM and

made a manual change that I used to make to  Kernel/Output/HTML/Standard/AgentTicketPhone.dtl

now gives me an error in the ITSMIncidentProblemManagement package.

There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence?

Jon