Martin, We are going to be integrating OTRS with a custom CRM application written in perl. In particular, I'd be looking for a way to execute RPC (I haven't decided on SOAP or XML-RPC, possibly XML-RPC) on OTRS actions. As an example, when a ticket is opened - an RPC call is made to note within our backend that a customer has contacted us. When a ticket is closed, an RPC call is made to note within our backend that the ticket is closed. What actions are possible with the OTRS API? OTRS is a great application. Thanks for all the great work. - Jm -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Wednesday, November 05, 2003 2:16 PM To: Development community of OTRS Subject: Re: [dev] API / addon documentation? Hi Jm, On Wed, Nov 05, 2003 at 02:07:39PM -0800, Jm Valera wrote:
I'm going to be performing an integration between OTRS and my company's CRM solution. The OTRS documentation and website makes mention of an addon / API for 3rd party development efforts.
I have also searched both the OTRS mail list and the OTRS Dev mail list for any hint of where to look but have failed in my efforts.
Can anyone point me in the proper direction?
We are working on a developer docu... which isn't ready at the moment. However, what you are looking for? CRM customer source integation?
- Jm
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev