
I am modifying TicketViewLite.dtl to get a more compact queue listing and am running into a "problem". TicketViewLite seems to be called once per ticket.. What I want to do is to display a header such as: Ticket Queue Date Owner Status.. whatever And then have, one per line, the ticket data matching the headers. I've tried to do something like this if (!headers_done) { do_headers (); headers_done = true; } show tickets.. This may not work, I don't know when $Env settings are cleared (if ever), for several reasons, but it seems like the DTL parser is very sensitive to spacing and placement of quotes, brackets, etc. I get part of the DTL showing in the output, and I have *copied* your code verbatim and modified what's being output.. obviously I'm doing something wrong. -joho