On Wed, Oct 17, 2012 at 5:46 PM, Michiel Beijen <michiel.beijen@otrs.com> wrote:

Hi Rocco,

On Wed, Oct 17, 2012 at 11:15 AM, Rocco Tocci <rocco.tocci@tbsit.com> wrote:
> Hi guys, I would like to remove the field 'Time units (work units)' on the screen for new phone ticket it is possible via sysconfig?

Check the setting Ticket::Frontend::AccountTime in SysConfig.
--
Mike

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