I implemented the authentication for Customers through CAS. I set the Customer backend to LDAP ... all works fine. However, this part of the configuration does not work ( see below ) It looks like if I use HTTPBasicAuth module OTRS ignores this setup. It also seems that the group and role import from the LDAP configuration are ignored. Can you guys validate this please ? Thanks Chris # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP Firstname => 'givenName', Lastname => 'sn', Email => 'mail', };