Hello, in Ticket.pm I found: Ticket::Frontend::PhoneNewSubject and Ticket::Frontend::PhoneSubject as default and as suggestion the value is '$Text{"Phone call at %s", "Time(DateFormatLong)"}'. If I understand the translation mechanism ther should be the German translation in the file Language/de.pm. But the text is dynamic. Should it not be better with something like: $Self->{'Ticket::Frontend::PhoneSubject'} = '$Text{"Phone call at"}' . $Text{"%s", "Time(DateFormatLong)"}. Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net