Dear Community Members, I’m re-working on the ProcessManagement ProcessImport functionality, If you have any example of a process that does not import correctly please send it to me in YAML format, This is the format of the process file if you click on “Export” button from the Process Overview table. I will use the processes that you send me as samples to feed a new unit-test that will run here: http://opms.otrs.com/otrs/public.pl?Action=PublicUnitTest All this files will be available in further OTRS releases. Thank you in advance, I will be looking forward for your processes. ((enjoy)) Carlos Rodríguez