Dear OTRS devs, I'm with OpenStreetMap. We use OTRS "community edition" 6 to manage tickets where people complain about vandalism or other conflict. OpenStreetMap has a web-based messaging system. If I want to send a message to user "FooBert123" then I need to log in to the OSM web site and submit a form. At this stage of the process there's no way of using email to reach a user. I would love to be able to reach an OSM user from within OTRS, perhaps by entering a pseudo email address like "osm::FooBert123" or maybe even "FooBert123@osm.internal" or something, and then I would like OTRS to deliver that message not via sendmail, but via a properly authenticated HTTP POST to the OSM web site. I am familiar with Perl but haven't yet coded anything for OTRS. Can someone maybe point me to something vaguely similar to what I want to do, that I could use as an example? Or is there a show stopper down the road that I have overlooked? (If the user replies to the message in OSM, OSM will generate an email that lands in OTRS, so the return channel is working, it's just the channel from OTRS into OSM that needs a workaround. And while implementing that workaround on the OSM side, in the form of allowing actual emails to be sent to username@users.openstreetmap.org or so, is difficult because user names could differ only in case, or contain names not allowed in email local parts...) Bye Frederik -- Frederik Ramm ## eMail frederik@remote.org ## N49°00'09" E008°23'33"