Hello Christian, Christian Schoepplein wrote:

Date: Tue, 13 Nov 2007 16:27:56 +0100 From: Christian Schoepplein

Hi Eduardo,

On Di, Nov 13, 2007 at 10:18:48 -0500, Eduardo Raffoul wrote:

...

I have been having some troubles with otrs, specificically after logging in and when i go into the AdminSysConfig Module. The system crashes and trhows this error:

[Tue Nov 13 10:44:07 2007] -e: Attempt to free unreferenced scalar: SV 0xbcd788dc, Perl interpreter: 0xbc365e98 at /opt/otrs//Kernel/System/Config.pm line 13 25. [...] [Tue Nov 13 10:44:07 2007] -e: Attempt to free unreferenced scalar: SV 0xbc94ffe8, Perl interpreter: 0xbc365e98 at /opt/otrs//Kernel/System/Config.pm line 13 25. [Tue Nov 13 10:44:08 2007] [notice] child pid 4500 exit signal Segmentation fault (11)

Sometimes the SegFault comes with several memory pointers errors. This happens with Perl 5.8.8-25 (at least) and newer versions. I already reported this as a bug but, but someone has seen this before and how to fix it?

Which OTRS version are you using and on what operating system is OTRS running? See also

http:(//faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=252

please, maybe that solves your problem.

Kind regards,

Christian

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This happened with OTRS 2.2.3 and 2.2.4, usign Fedora Core 7 and Core 8. The problem occurred after upgrading perl packages (as i said, this happens with perl 5.8.8-25 (at least)) with Fedora Core 7, then i upgraded to Fedora Core 8 (i was thinking that could be a problem related with the OS), but OTRS crashed with that OS too (Fedora 8, of course, has new perl packages by default). Then i changed to CentOS 5 (which uses older perl versions) and everything runned fine. After this, i made some tests in other machine with Fedora Core 7 with a fresh installation of OTRS::ITSM 1.0.4, and everything was fine until perl upgrade was made. Then i realized that the problem was related with the new perl package. Actually, searching over the internet, i found this https://bugzilla.altlinux.org/show_bug.cgi?id=13366 (it's greek, but you can see that it reports the same crash than me, less than a week ago, when the perl packages was released). I already reported this bug to the otrs bugzilla (right now otrs domain seems to be down, but i'll send you the bug id).