Hi all, I've noticed, that OTRS checks /corrects Subject line before mail is sent. Example: Current subject line: "Re: [ tn#123 ] some text" then i change it to: "[ tn#123 ] some text" and sent it. Customer gets mail with Subject line, which is "restored" back to "Re: [ tn#123 ] some text" Why OTRS changes Subject before sending e-mail? Is it possible to turn that feature off? TIA, Alex