ticket search by dynamic field

Flavio Mattos

6 Sep 2012 6 Sep '12

6:12 p.m.

Hey! I've been trying to use the generic interface to search tickets by a dynamic field. I'm using java client. It seems to be correct accordingly with the documentation. The problem is, the search is returning all tickets instead of just return the field XYZ = 'test' is it a bug? What am I doing wrong? Thanks Incoming data before mapping (2012-09-06 10:52:16, debug) $VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' }; http://192.168.20.168/otrs/index.pl# Incoming data after mapping (2012-09-06 10:52:16, debug) $VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' };

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Carlos Rodríguez

6 Sep 6 Sep

6:22 p.m.

Hi Flavio, I remember there is a bug in the GI search regarding DynamicFields, what version of OTRS are you using? Please update to latest. ((enjoy)) Carlos Rodríguez On Sep 6, 2012, at 1:12 PM, Flavio Mattos wrote:

...

Hey! I've been trying to use the generic interface to search tickets by a dynamic field. I'm using java client. It seems to be correct accordingly with the documentation. The problem is, the search is returning all tickets instead of just return the field XYZ = 'test'

is it a bug? What am I doing wrong?

Thanks

Incoming data before mapping (2012-09-06 10:52:16, debug) $VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' }; Incoming data after mapping (2012-09-06 10:52:16, debug) $VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' }; _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Flavio Mattos

11:04 p.m.

Hi Carlos! I' m using version 3.1.8 Thanks On Thu, Sep 6, 2012 at 11:22 AM, Carlos Rodríguez

...

wrote:

...

Hi Flavio,

I remember there is a bug in the GI search regarding DynamicFields, what version of OTRS are you using?

Please update to latest.

((enjoy))

Carlos Rodríguez

On Sep 6, 2012, at 1:12 PM, Flavio Mattos wrote:

Hey! I've been trying to use the generic interface to search tickets by a dynamic field. I'm using java client. It seems to be correct accordingly with the documentation. The problem is, the search is returning all tickets instead of just return the field XYZ = 'test'

is it a bug? What am I doing wrong?

Thanks

Incoming data before mapping (2012-09-06 10:52:16, debug)

$VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' };

http://192.168.20.168/otrs/index.pl# Incoming data after mapping (2012-09-06 10:52:16, debug)

$VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' };

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Carlos Rodríguez

7 Sep 7 Sep

12:19 a.m.

Hi Flavio, The bug was solved since OTRS 3.1.9, so I will recommend you to update to OTRS 3.1.10 (for security reasons) http://bugs.otrs.org/show_bug.cgi?id=8360 ((enjoy)) Carlos Rodríguez On Sep 6, 2012, at 6:04 PM, Flavio Mattos wrote:

...

Hi Carlos! I' m using version 3.1.8

Thanks

On Thu, Sep 6, 2012 at 11:22 AM, Carlos Rodríguez wrote: Hi Flavio,

I remember there is a bug in the GI search regarding DynamicFields, what version of OTRS are you using?

Please update to latest.

((enjoy))

Carlos Rodríguez

On Sep 6, 2012, at 1:12 PM, Flavio Mattos wrote:

...
Hey! I've been trying to use the generic interface to search tickets by a dynamic field. I'm using java client. It seems to be correct accordingly with the documentation. The problem is, the search is returning all tickets instead of just return the field XYZ = 'test'

is it a bug? What am I doing wrong?

Thanks

Incoming data before mapping (2012-09-06 10:52:16, debug) $VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' }; Incoming data after mapping (2012-09-06 10:52:16, debug) $VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' }; _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Flavio Mattos

2:43 a.m.

Thank you so much!! I'll do that! :) On Thu, Sep 6, 2012 at 5:19 PM, Carlos Rodríguez wrote:

...

Hi Flavio,

The bug was solved since OTRS 3.1.9, so I will recommend you to update to OTRS 3.1.10 (for security reasons)

http://bugs.otrs.org/show_bug.cgi?id=8360

((enjoy))

Carlos Rodríguez

On Sep 6, 2012, at 6:04 PM, Flavio Mattos wrote:

Hi Carlos! I' m using version 3.1.8

Thanks

On Thu, Sep 6, 2012 at 11:22 AM, Carlos Rodríguez < carlos.rodriguez@otrs.com> wrote:

...
Hi Flavio,

I remember there is a bug in the GI search regarding DynamicFields, what version of OTRS are you using?

Please update to latest.

((enjoy))

Carlos Rodríguez

On Sep 6, 2012, at 1:12 PM, Flavio Mattos wrote:

Hey! I've been trying to use the generic interface to search tickets by a dynamic field. I'm using java client. It seems to be correct accordingly with the documentation. The problem is, the search is returning all tickets instead of just return the field XYZ = 'test'

is it a bug? What am I doing wrong?

Thanks

Incoming data before mapping (2012-09-06 10:52:16, debug)

$VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' };

http://192.168.20.168/otrs/index.pl# Incoming data after mapping (2012-09-06 10:52:16, debug)

$VAR1 = { 'DynamicField_XYZ' => { 'Equals' => 'test' }, 'Password' => 'root', 'UserLogin' => 'root@localhost' };

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

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Carlos Rodríguez
Flavio Mattos