Reporting of "Time units"
Is there a report that will include "time units spent".. ? So I can get a "time sheet" (per customer or per ticket)? -joho
Is there a report that will include "time units spent".. ?
So I can get a "time sheet" (per customer or per ticket)?
-joho _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Joho + team if there isn't this feature is to me quite important for statistics. It should be implemented right a way if not in there already. dev-team anyone? /G www.gh-webinteractive.com
Quoting bobsmith1@marketweighton.com: I don't think this is available as a report; but I agree.. it is very important and should be available on a per agent basis, per customer basis, and total.
Joho + team if there isn't this feature is to me quite important for statistics. It should be implemented right a way if not in there already. dev-team anyone?
Done (cvs head). OTRS 2.0 comes with a new stats module. It shows the accounted time per customer. Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! Joaquim Homrighausen wrote:
Quoting bobsmith1@marketweighton.com:
I don't think this is available as a report; but I agree.. it is very important and should be available on a per agent basis, per customer basis, and total.
Joho + team if there isn't this feature is to me quite important for statistics. It should be implemented right a way if not in there already. dev-team anyone?
Done (cvs head).
OTRS 2.0 comes with a new stats module. It shows the accounted time per customer.
Martin
good deal!!!!! /G
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Joaquim Homrighausen wrote:
Quoting bobsmith1@marketweighton.com:
I don't think this is available as a report; but I agree.. it is very important and should be available on a per agent basis, per customer basis, and total.
Joho + team if there isn't this feature is to me quite important for statistics. It should be implemented right a way if not in there already. dev-team anyone?
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participants (3)
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bobsmith1＠marketweighton.com -
Joaquim Homrighausen -
Martin Edenhofer