-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Lucido, hi Frans, @Frans: At first, thanks for your command line workaround. I tried to reproduce the problem, but I can't. Can someone describe, how I can reproduce this behavior? If it is a bug it will be a good idea to add a bug report at bugs.otrs.org. Thanks a lot. ((enjoy)) PS: I'm interested on every information I can get for this topic. For example: - is it a upgrade or a fresh installation - have you used one of the command line scripts before running the installer.pl (especially with root permissions)? Frans Stekelenburg schrieb:

Lucido,

Probably there should be added a cleaning up of shared memory in code.

I experienced the exact same thing in my test VM instance running Fedora release 7 (Moonshine).

You can fix this either by a reboot, or by removing still allocated shared memory.

If you log in to your server (assuming linux), as root, run ?ipcs? and you will see still sh mem of otrs:

# ipcs

------ Shared Memory Segments --------

key shmid owner perms bytes nattch status

0x02a62383 0 otrs 777 1 0

0x02a6231f 32769 otrs 777 4096 0

------ Semaphore Arrays --------

key semid owner perms nsems

0x00000000 163840 apache 600 1

0x00000000 196609 apache 600 1

0x00000000 229378 apache 600 1

------ Message Queues --------

key msqid owner perms used-bytes messages

The ones of owner ?otrs? can be removed when you are sure apache and otrs is not running.

# ipcrm -m 0

# ipcrm -m 32769

I started mysqld, httpd, and otrs services after this and got the good ol? login screen.

gr,

Frans

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Lucio de Aquino Marinho *Sent:* zaterdag 25 april 2009 01:37 *To:* User questions and discussions about OTRS. *Subject:* [otrs] Error in otrs 2.4

Hello for all

I got some errors when i tryed to install the 2.4 otrs version

--> in the browser

Software error:

Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229.

--> in the log

tail -f servicedeskhml-error.log

[Fri Apr 24 20:03:10 2009] [error] [client xxxx] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:03:10 2009

[Fri Apr 24 20:03:10 2009] [error] [client xxx]

[Fri Apr 24 20:03:10 2009] [error] [client 1xxx] Message: Can't remove shm for log: Operation not permitted

[Fri Apr 24 20:03:10 2009] [error] [client xxx]

[Fri Apr 24 20:03:10 2009] [error] [client xxx] Traceback (2641):

[Fri Apr 24 20:03:10 2009] [error] [client xxx] Module: Kernel::System::Log::CleanUp (v1.59) Line: 253

[Fri Apr 24 20:03:10 2009] [error] [client xxxx] Module: Kernel::System::Log::new (v1.59) Line: 104

[Fri Apr 24 20:03:10 2009] [error] [client 1xxx] Module: /opt/otrs-2.4/bin/cgi-bin/installer.pl (v1.29) Line: 52

[Fri Apr 24 20:03:10 2009] [error] [client xx]

[Fri Apr 24 20:03:10 2009] [error] [client xxxx] [Fri Apr 24 20:03:10 2009] installer.pl: Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229.

[Fri Apr 24 20:06:50 2009] [error] [client xxx] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:06:50 2009

Anybody see some messages like this

Thanks for all

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