RE: [dev] really free text fields

23 Mar 2005

      Martin,

Well, I must've been waay too tired when i started off coding on this.  I was trying to use the same dtl for input as output.  But what really needed to happen was this:

Input:
  <tr>
    <td valign="top"><b>$Data{"TicketFreeKeyField3"}:</b></td><td> $Data{"TicketFreeTextField3"}</td>
  </tr>

Output: (no "Field"!)
 <tr>
   <td valign="top"><b>$Data{"TicketFreeKey3"}:</b></td><td> $Data{"TicketFreeText3"}</td>
 </tr>

ARG!  Thanks for your feedback.  I've got some work to do on this.  I'll keep you posted with my thoughts before I swing off into not-enough-sleep-while-familiarizing-myself-with-new-codebase-land.

-steve

-----Original Message-----
From: dev-bounces@otrs.org on behalf of Martin Edenhofer
Sent: Tue 3/22/2005 6:19 AM
To: Development community of OTRS
Subject: Re: [dev] really free text fields

Hi Steve,

Steve Churchill wrote:
...
What you're saying makes sense, but I dont have the time right now :)  I'm <extending> the current otrs functionality.  I've pretty much hacked it all out.
Theres only 2 things that bother me.. if anyone wants to take a look I've supplied the patches
Questions:
  Not sure I need to update w/ TicketRFreeTextGet? (since I'm not using hash arrays, just scalars)
I've added 2 dtl files for input/output of these fields.  They display
differently in some areas.  Its due to the initialization of
the objects.  I'm just stuck.  For example AgentUtilities TicketSearch
looks fine.  But CustomerTicketSearch doesnt display the form fields!  :/
 Any ideas?
At first, it's not clear to me why not using the "normal" TicketFreeText.

IMO, you can also use this as:

Key: Input Field

like:

[Kernel/Config.pm]
     $Self->{"TicketFreeKey4"} = {
        'Application' => 'Application',
    };
[...]

Without a text option, you will get a "normal" input field.

Anyway, I'm not sure, but if you want to use your "TicketRFreeText" in 
customer panel, you need to add it in the tempaltes (I have not seen it).
...
Thanks,
-steve
Martin Edenhofer

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Steve Churchill

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