Hi, we use otrs 2.0.cvs with debian/sarge. Our agents want to insert automaticaly more text in the subject of a new note. The default is "Note!". This is insufficient for us. I made a patch to insert the subject of the first article in the subject of a new note. Here is the patch and i think, this would be interesting for you. bye Thomas -- Thomas Kaminski kaminski@univention.de fon: +49 421 22 232-0 Entwicklung Linux for Your Business fax: +49 421 22 232-99 Univention GmbH http://www.univention.de/ mobil: +49 175 22 999 23