Loris, You can use the Restrict Customers Data View featured add-on: https://www.otrs.com/otrs-business-solution-feature/restrict-customer-data-v... Regards, On Mon, Jul 20, 2015 at 11:50 AM, Loris Carzaniga < loris.carzaniga@visiant.it> wrote:

Hi. I need that every agent should see/add/select only customers belonging to a customer_company according to his groups. Any suggestion about doing it in proper way? Thank you very much.