Hi Carl-Clemens, it's a bug and it's already fixed for OTRS 3.0.5 (see http://bugs.otrs.org/show_bug.cgi?id=6580). The Problem is, the "<label>" tages are to much. You can remove them by your self or take the files from the fix in the bug report. Greetings and a lot of snow! :) -Martin http://edenhofer.de/ On 19.12.2010, at 21:42, Carl-Clemens Ebinger wrote:

Dear All, i have troubles using AgentTicketPhone in OTRS 3.0.3 . if I enable TicketFreeKeyFields in AgentTicketPhone.dtl <!-- dtl:block:TicketFreeText1 --> <label>$Data{"TicketFreeKeyField1"}:</label> <div class="Field"> $Data{"TicketFreeTextField1"} </div> <div class="Clear"></div> <!-- dtl:block:TicketFreeText1 --> <!-- dtl:block:TicketFreeText2 --> <label>$Data{"TicketFreeKeyField2"}:</label> <div class="Field"> $Data{"TicketFreeTextField2"} </div> <div class="Clear"></div> <!-- dtl:block:TicketFreeText2 -->

<!-- dtl:block:TicketFreeText3 --> <label>$Data{"TicketFreeKeyField3"}:</label> <div class="Field"> $Data{"TicketFreeTextField3"} </div> <div class="Clear"></div> <!-- dtl:block:TicketFreeText3 --> <!-- dtl:block:TicketFreeText4 --> <label>$Data{"TicketFreeKeyField4"}:</label> <div class="Field"> $Data{"TicketFreeTextField4"} </div> <div class="Clear"></div> <!-- dtl:block:TicketFreeText4 -->

<!-- dtl:block:TicketFreeText5 --> <label>$Data{"TicketFreeKeyField5"}:</label> <div class="Field"> $Data{"TicketFreeTextField5"} </div> <div class="Clear"></div> <!-- dtl:block:TicketFreeText5 --> i get problems concerning the layout as shown in the attachment. Best Regards, Carl-Clemens Ebinger_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev