
Hi, How to hide the items *FAQ* and *FAQ Search* in customer panel menu ?
I think you should disable the modules in FAQ -> Frontend::Customer::ModuleRegistration
Tanks Rocco
Kind regards,
Juan Clavero
-----Mensaje original-----
De: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] En nombre de dev-request@otrs.org
Enviado el: martes, 21 de agosto de 2012 11:08
Para: dev@otrs.org
Asunto: dev Digest, Vol 17, Issue 6
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Today's Topics:
1. Deduping Functionality in OTRS (Sharan Kumar)
2. Re: Deduping Functionality in OTRS (Rafa Qui?onero Figuerola)
3. Re: Deduping Functionality in OTRS (David Boyes)
4. Re: Deduping Functionality in OTRS (Rafa Qui?onero Figuerola)
5. FAQ - Customer Panel (Rocco Tocci)
6. Re: FAQ - Customer Panel (Rafa Qui?onero Figuerola)
----------------------------------------------------------------------
Message: 1
Date: Mon, 20 Aug 2012 18:07:48 +0530
From: Sharan Kumar
Hi All,
We use OTRS and nagios combination in our company. Nagios creates tickets whenever there is an alert. If the issue persists for a longer time, Nagios does a couple of checks after a specific period of time and it creates another ticket. My concern here is, a lot of duplicate tickets(similiar) tickets are getting created and this is happening for multiple issues resulting in huge volume of tickets, further increasing the operational load of closing them manually. I would like to know if there is a way to dedupe/update the first ticket itself after doing a recheck (or) is there a way to check if a ticket already exists, if yes udate the same else create a new ticket.
Thanking you in Advance.
Sharan
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--
Rafa Qui?onero Figuerola
Tlf: 01577-6805709
rafakorp@gmail.com
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Message: 3
Date: Mon, 20 Aug 2012 10:25:39 -0500
From: David Boyes
Are you using the System Monitoring plugin? It does some amount of sanity checking about existing tickets. ****
** **
** **
We use OTRS and nagios combination in our company. Nagios creates tickets whenever there is an alert. If the issue persists for a longer time, Nagios does a couple of checks after a specific period of time and it creates another ticket. My concern here is, a lot of duplicate tickets(similiar) tickets are getting created and this is happening for multiple issues resulting in huge volume of tickets, further increasing the operational load of closing them manually. I would like to know if there is a way to dedupe/update the first ticket itself after doing a recheck (or) is there a way to check if a ticket already exists, if yes udate the same else create a new ticket.****
** **
Thanking you in Advance.****
** **
Sharan****
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--
Rafa Qui?onero Figuerola
Tlf: 01577-6805709
rafakorp@gmail.com
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Message: 5
Date: Tue, 21 Aug 2012 10:37:31 +0200
From: Rocco Tocci
Hi, How to hide the items *FAQ* and *FAQ Search* in customer panel menu ?
Tanks Rocco
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Juan Manuel Clavero Almirón